Privacy Policy

1. Introduction

BizzFlow ("we", "us", or "our") is a task management platform operated by Xcell Associates. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform and services.

2. Information We Collect

We collect the following types of information:

• Account information: Your name, email address, and role assigned within the organisation.
• Task and workflow data: Tasks, assignments, comments, notes, and attachments you create or interact with.
• Client information: Customer names, contact details, and assignment records managed through the platform.
• Usage data: Audit logs of actions performed within the platform, including timestamps and actor details.
• Technical data: IP address, browser type, and access logs for security and troubleshooting purposes.

3. How We Use Your Information

We use your information to:

• Provide and maintain the BizzFlow platform and its features.
• Manage user accounts, roles, and access permissions.
• Track SLA compliance and generate reports for your organisation.
• Send notifications about task assignments, status changes, and deadlines.
• Maintain audit trails for accountability and compliance purposes.
• Perform data backups to ensure business continuity.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and access controls. We implement role-based access control (RBAC) to ensure that users can only access data appropriate to their role. Automated backups are performed regularly and stored securely. All data is hosted on secure cloud infrastructure providers.

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our platform (such as hosting, email delivery, and payment processing), under strict contractual obligations of confidentiality and security. We may also disclose information when required by law or to protect our rights.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Tasks that are deleted are moved to a Recycle Bin (soft-delete) and may be permanently removed after a defined retention period. Backup data is retained according to our backup policy and may be restored upon request by an authorised administrator.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal and operational requirements.
• Opt out of non-essential communications.
• Withdraw consent for data processing where consent is the legal basis.

8. Cookies

BizzFlow uses essential cookies and similar technologies to authenticate users, maintain sessions, and ensure the platform functions correctly. We do not use tracking cookies for advertising purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Xcell Associates through the BizzFlow platform.